Question 1

What should I bring to class?

Accepted Answer

We'll provide a mat. All you need to bring is water and a towel for your mat.  If you forget your mat towel, you can rent one for $5.

Question 2

How do memberships work?

Accepted Answer

Monthly memberships are billed on a monthly recurring basis.

Memberships begin on the date of purchase.

To cancel your membership, email support@zenxtreme.com.  Allow 30 days to process change request.

There are no refunds for annual memberships cancelled prior to end of term

Question 3

Is the studio heated?

Accepted Answer

Yes.  "Hot" classes are heated to 100 degrees.  HIIT classes are heated to 85 degrees.  All other classes are heated to 90 degrees.  Infrared heat and humidity promotes detoxification and blood circulation for healthy skin, increases flexibility and relieves sore muscles. Infrared heat is a form of radiant heat that warms objects directly, rather than heating the air around them.  When infrared waves hit a surface, they release heat energy that excites the molecules in the object, causing them to vibrate and warm up.

Question 4

How do I book a class?

Accepted Answer

Visit the schedule on our website or mobile app to reserve a class.  Once you are signed in to your account, you'll be able to reserve your spot in a class. You can sign up for a class 1 week in advance.

Question 5

Do you provide mats and towels?

Accepted Answer

Yes, we provide mats.  However, we do not provide mat towels.  If you forgot your towel, no problem.  We have mat towels to rent for $5.

Question 6

What is your class cancellation/no show policy?

Accepted Answer

A booked class can be cancelled up to 1 hour before the start of class.   A no show will be charged $10.  If a membership specifies a number of classes, a class count will be forfeited.

Question 7

Do you offer a family discount?

Accepted Answer

Yes, we offer Family memberships.  Each additional family member is $59.

Question 8

Do you accept cash?

Accepted Answer

We accept credit/debit cards, and PayPal.  We do not accept cash or check payments.

Question 9

Are there showers at the studio?

Accepted Answer

Yes, we have showers in our studio.  Shampoo, conditioner, and body wash are provided.  Towels can be rented for $5

Question 10

What is your refund/cancellations policy?

Accepted Answer

We do not offer any refunds on classes or memberships.  If you have a membership subscription, email support@zenxtreme.com to discontinue your subscription.  Please allow 30 days to process.

Question 11

Where is studio located?

Accepted Answer

We are located in the Shops at Trophy Club ( next to Fish & Knife Japanese Cuisine restaurant)

2001 TX-114, Suite 180
Trophy Club, TX 76262

Frequently Asked Questions